From: Wecare@pal.com.ph [mailto:Wecare@pal.com.ph]
Sent: Wednesday, September 17, 2008 1:38 PM
To: Froilan Grate
Subject: Re: A Formal Complaint against PAL

Dear Mr. Grate:

This is to acknowledge your e-mail apprising us of your recent experience with us.

A request for feedback had been initiated to provide us with the full circumstances of the reported incident. We will be communicating with you again as soon as we complete our reports. You are assured of our most preferential attention.

Sincerely,

Customer Relations
Philippine Airlines
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